Professional Matrix
Capabilities
Core competencies developed across 10+ years of progressive operations leadership in hospitality and retail management.
Operations
- 24/7 Multi-Concept Operations
- High-Volume Operations
- Process Improvement
- Operational Planning
- Service Recovery
Financial
- Revenue Performance
- Sales, Labor & Cost Control
- Inventory & Vendor Management
- COGS Awareness
- Forecasting & Sales Analysis
People
- Workforce Planning & Scheduling
- Team Leadership & Succession
- Hiring, Coaching & Performance Management
- Retention & Engagement
- Leadership Development
Projects
- Capital Projects
- Change & Project Execution
- Technology Implementation
- Cross-Functional Execution
Analytics
- KPI Reporting
- Operational Analytics
- Tableau & Business Intelligence
- Trend Analysis
Compliance
- Food Safety & Compliance
- Responsible Alcohol Service (TIPS)
- Cash Controls
- Workplace Safety
Technical Systems
Agilysys/Micros POSStratton WarrenTableauKronosAmadeusMicrosoft Office & OutlookInventory SystemsScheduling SystemsReporting Systems