Professional Matrix

Capabilities

Core competencies developed across 10+ years of progressive operations leadership in hospitality and retail management.

Projects

  • AI-Assisted Workflow DesignDesigns practical AI-assisted workflows that reduce manual effort, organize information, accelerate decision-making, and turn ideas into repeatable business or product processes.
  • Product Development & LaunchTakes products from concept through build, refinement, launch preparation, and external release processes, balancing user experience, technical feasibility, cost, and operational readiness.
  • Systems Integration & API WorkflowsConnects external platforms, APIs, data sources, and business systems into practical workflows that improve functionality, automate processes, and support scalable operations.
  • Rapid Prototyping & AutomationBuilds and tests working prototypes quickly, using automation and emerging tools to validate ideas, reduce development time, and move concepts toward practical implementation.
  • Capital Projects
  • Change & Project Execution
  • Technology Implementation
  • Cross-Functional Execution

Operations

  • 24/7 Multi-Concept Operations
  • High-Volume Operations
  • Process Improvement
  • Operational Planning
  • Service Recovery

Financial

  • Revenue Performance
  • Sales, Labor & Cost Control
  • Inventory & Vendor Management
  • COGS Awareness
  • Forecasting & Sales Analysis

People

  • Workforce Planning & Scheduling
  • Team Leadership & Succession
  • Hiring, Coaching & Performance Management
  • Retention & Engagement
  • Leadership Development

Analytics

  • KPI Reporting
  • Operational Analytics
  • Tableau & Business Intelligence
  • Trend Analysis

Compliance

  • Food Safety & Compliance
  • Responsible Alcohol Service (TIPS)
  • Cash Controls
  • Workplace Safety

Technical Systems

POS / Hospitality Technology

AgilysysZendesk · Used to document, route, monitor, and follow up on operational and guest-service requests through resolution.

Business Productivity

Floot · Advanced — used to build and manage multiple working products and internal systems, including Simple Memories, the Executive Content Engine, and other rapid prototypes.Micros POSPostgreSQL · Working proficiency — used within custom applications to support persistent storage, structured data workflows, and ongoing product functionality.Google Maps Platform · Advanced application proficiency — used Google Maps, Places, and Routes APIs to build location-first job discovery, commute intelligence, and geographic comparison workflows.TheirStack · dvanced application proficiency — integrated job-posting data into Barber Career Map and used the platform to support hiring-demand research and market analysis.Apple App Store Connect · Working proficiency — used to prepare and submit Simple Memories for Apple App Review, including app metadata, screenshots, compliance information, and production build management.Microsoft 365Xcode · Working proficiency — used to generate and manage the production iOS build for Simple Memories and support the App Store submission process.

Workforce Management

UKG Pro Workforce Management

Inventory & Procurement

Stratton Warren

Analytics & Reporting

Tableau

Hotel / Property Systems

Amadeus