Career Progression

May 2024 — Present

Lead 24/7 multi-concept Marketplace operations spanning burgers, coffee, taqueria, pizzeria, retail, and guest service, supporting 2,500+ daily guest transactions across high-volume concepts. Direct 80+ hourly team members and nine frontline leaders. Own workforce planning, scheduling, shift bids, hiring, onboarding, coaching, attendance, performance management, and succession development. Manage sales, labor, food and retail cost, inventory, vendor coordination, cash controls, service standards, food safety, and regulatory compliance.

• •Led the frontline response during a five-day demand surge that generated $500K in sales, coordinating staffing, emergency sourcing, cross-department support, and production priorities to keep venues operating.
• •Exceeded a 2026 Team satisfaction target with an 82.1 score against an 81.1 goal through leadership visibility, coaching, accountability, and operational follow-through.
• •Partner with executive leadership, culinary, marketing, design, IT, surveillance, and security on remodel planning, guest-flow improvements, menu and upsell strategy, POS/KDS enhancements, and operational risk reduction.
• •Use Tableau, Stratton Warren, Agilysys/Micros, Kronos, and related systems to analyze performance, manage inventory and labor, and support business decisions.

Feb 2023 — May 2024

Managed daily operations, labor coverage, guest recovery, and leader deployment across a high-volume casino food court.

• •Trained and developed supervisors, leads, and frontline staff in guest service, conflict resolution, food handling, cash controls, and product knowledge.
• •Conducted venue inspections and audits to maintain compliance with health codes, alcohol-service requirements, safety standards, and company procedures.
• •Investigated complaints and service breakdowns, identified root causes, and implemented corrective actions.
• •Maintained product, supply, and equipment readiness through inventory oversight, vendor follow-up, maintenance coordination, and interdepartmental communication.

Oct 2021 — Feb 2023

Supervised high-volume shifts, assigned labor, coordinated breaks, and maintained service through peak periods and overnight operations.

• •Coached employees on service standards, communication, food safety, cash handling, and POS procedures.
• •Monitored inventory, equipment condition, cleanliness, merchandising, and operational readiness; escalated and resolved issues before service impact.
• •Supported hiring, onboarding, disciplinary documentation, and performance feedback.
• •Promoted to Assistant Food & Beverage Manager in 16 months.

Aug 2018 — Sep 2021

Managed 70+ employees across grocery operations, including scheduling, labor deployment, training, performance, attendance, and daily execution.

• •Reviewed sales, financial statements, labor, in-stock, shrink, and productivity data to set priorities and improve profitability.
• •Owned inventory accuracy, ordering, vendor communication, merchandising, pricing, freshness, and department standards.
• •Used Kronos, ISO, and scan/data systems to balance labor, maintain stock levels, and support operational decisions.
• •Developed staff through coaching, feedback, and clear accountability while strengthening collaboration across departments.

Jul 2016 — Aug 2018

Developed and executed strategies to improve customer service, sales, merchandising, and profitability.

• •Prepared schedules, maintained timekeeping records, assigned work, and adjusted staffing to business demand.
• •Managed customer relationships and resolved escalated concerns quickly and professionally.
• •Maintained inventory records, correct pricing, and product presentation; partnered across departments to improve execution.
• •Coached team members and established consistent performance expectations.