Operational Portfolio
Projects
Documented initiatives spanning operational improvement, capital projects, technology, workforce development, and business growth.
Operational Improvement
2024Five-Day Demand Surge Response
Led frontline operational response during unprecedented demand event.
$500K / 5 days
Outcome: $500K revenue sustained over five days with maintained service standards.
Workforce
2026Team Satisfaction Initiative
Drove team engagement and satisfaction through leadership visibility and coaching accountability.
82.1 Score
Outcome: Achieved 82.1 satisfaction score against 81.1 target.
Technology
POS/KDS System Enhancement
Partnered with IT on POS and KDS enhancements to improve order accuracy and throughput.
Capital Projects
Remodel Planning & Guest Flow
Contributed to remodel planning focused on guest-flow improvements and operational efficiency.
Business Development
Menu & Upsell Strategy
Partnered with marketing and culinary on menu engineering and upsell strategy optimization.